Returns & Exchanges

At SONICWARE, we want you to be completely satisfied with your audio gear. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our Support portal to submit a return request with your order number and reason for return.

• 2.
  Package Your Gear

  Carefully pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device and verify its condition, your refund will be processed to your original payment method within 5-7 business days.